Privacy Notice
This notice explains what personal information Amaanah Vault collects, why, and the choices you have.
What we collect
- Account details: your name, email address, phone number and password (stored only as a secure hash).
- Your records: loans, repayments, agreements, assets, documents, messages and wishes that you add.
- Details of other people you name, such as borrowers, witnesses, guarantors and trusted contacts.
- Payment records for paid plans. Card details are handled by Stripe or Paystack and never reach us.
- Technical information: sign-in times, IP address and browser, used to keep your account secure.
Why we use it
- To run Amaanah Vault for you and the people you choose to share records with.
- To send the reminders, notifications and emails you rely on.
- To keep accounts secure and prevent fraud and misuse.
- To answer your questions and support requests.
We do not sell your information, and we do not use your records for advertising.
Who we share it with
- People you choose, such as the other side of a loan, witnesses, or trusted contacts once access is approved.
- Service providers who help us run Amaanah Vault: our hosting provider, our email and text-message providers, and Stripe or Paystack for payments. They may only use it to provide their service to us.
- If you use our assistant, in your account or the chat on our website, your questions are sent to our AI provider (Anthropic or DeepSeek) to write an answer from our Help Centre. The assistant cannot see your records. We keep the questions and answers for up to 90 days to improve our help; website chats are not linked to any account unless you leave your email.
- Authorities, where the law requires it.
How we protect it
Bank account numbers, sealed legacy messages and security keys are encrypted. Uploaded files are kept outside the public website and only shown to people allowed to see them. Our team cannot read your private vault.
How long we keep it
We keep your information while your account is open. When you close your account, it is deleted after a 14-day grace period, except where the law requires us to keep some records for longer.
Your choices and rights
- Download a copy of all your data from Settings → Privacy & data.
- Correct your details in Settings, or close your account at any time.
- Choose which notifications are emailed to you.
- Ask us about the information we hold, or complain about how we use it, using the details below. You may also have the right to complain to your data protection authority.
Contact
For privacy questions, use our Contact page or email our team.