Getting help from our team

Support & Disputes, reporting a problem on a loan, and the Contact page.

Something about a loan

Press Report an issue on the loan. It opens a case in Support & Disputes, kept with your records. Our team replies there, and a badge shows when there is a new reply.

Anything else

Open Support & Disputes → New case, or use the Contact page. Visitors without an account can use the Contact page too.

Quote your IDs

Every payment (PAY-), change request (CHG-), message (MSG-) and history entry (EVT-) has an ID. Quote it and we can find exactly what you mean.